Are there items that cannot be moved?
There are a number of things that cannot be moved for safety reasons, including aerosols, flammables, cleaning agents, combustibles, perishables, ammunition, and paints. Your consultant can give you a complete list.
Items such as jewellery, coin and stamp collections, stock certificates, rare items, currency, and important documents are not covered under a mover’s transit protection. For your own protection and peace of mind, either take these items with you to your new home or make separate shipping arrangements.
Airline tickets, papers for school enrollment, home closing information, keys, and other items you need with you should be set aside in a special carton and marked “Do Not Load”.
Can clothes and other items be left in the furniture during the move?
We recommend that items be removed from inside the furniture. This includes all desks, china cabinets, armoires, etc. Be careful not to leave fragile items and anything that might spill or leak.
Can I move my pets?
Pets cannot be carried on the moving van. Small animals and kids should be transported in the family car.
Do movers disassemble beds?
Movers disassemble beds, bed frames and any other items that need to be taken apart for safe transportation and will reassemble them at the destination. However, there are some exceptions. Please check with your sales person.
You will be responsible for disassembling and reassembling bunk beds, cribs, trampolines and swing sets.
Anything you disassemble will be your responsibility to reassemble at your new home. Because of the possibility of property damage, movers will not remove items fixed to walls or ceilings, such as drapery tracks or mirrors.
How and when should I pay?
Visa or MasterCard will be accepted at least 48 hours prior to delivery. Cash or bank draft may be accepted upon delivery. Personal cheques are not accepted.
How can I control my moving costs?
The best way to reduce moving costs is to lighten the load. Do your really need to take everything from your house with you? Have a garage sale. Give things away or donate them to charity (and get a tax receipt, too). The less you move, the less it costs (and the less you’ll need to unpack in your new home).
How can I get an estimate for moving?
To estimate your move, we encourage you fill out our online estimate form. The form is quite detailed and will remind you to include those lawn chairs or the bike in the garage that you forgot to think about. Alternatively, and at any time of your communicating with us, you can give us a call. If you live in the area, we will visit your home to evaluate the weight amount you have and what services you might need. This visit is free of charge and is part of our total service package. If you are outside of our service area, call our toll free number, and we will get all the information we need to provide you with a quote.
How is a delivery schedule established?
Your moving consultant will give you a delivery spread period based on the weight of your shipment and the mileage from origin to destination. You are responsible for being available during the entire delivery spread period.
Your driver will contact you 24-48 hours before your household shipment arrives at the destination, so it is important to provide a number where you can be reached. If you cannot be located, the mover may have to store your shipment at the nearest storage facility at an additional charge.
How will my shipment be kept clean during transit?
Our policy is to wrap all items in a clean moving blanket. Light-coloured, upholstered furniture is shrink-wrapped for added protection.
Is a tip or letter of recommendation required?
Like all other service providers, tipping and letters are not required. A tip is a reward for a job well done. Do not feel obligated to give a tip if you feel it was not deserved. However, all feedback, whether good or bad, is appreciated.
Is there anything I should know if my shipment is to be stored?
If possible, do not put items into storage that you may need access to, as your goods will not be accessible. Make sure items to be delivered to a temporary residence are clearly marked and separated from those going into storage.
What about my appliances?
Some items, such as washers, dryers, refrigerators with ice makers, grandfather clocks, and pool tables need special servicing before they can be moved. Please make sure these items have been serviced prior to your load date. Computers, TVs and stereo equipment will be your responsibility to disconnect prior to the driver’s arrival.
What are my packing options?
You may do your own packing (this will lower your moving costs). If you choose this option, please make sure that everything is packed. This includes lamps, pictures and mirrors. The driver is not responsible for these items. If you have any packing questions, your consultant will be happy to help. If you need professional packing, we would be happy to provide this service at an additional charge. We also provide a partial packing service which includes items such as china, lamps, pictures, and any other fragile pieces you might be concerned about.
Will the movers unpack the cartons at the destination?
Our movers will unpack any cartons that our company originally packed. They will place these items on a flat visible surface such as a table or countertop and remove the empty boxes. Be aware that there is an extra charge for this service. Unpacking does not include putting dishes in cupboards, books on bookshelves and the like.